Terms and Conditions

Aug 05 2016

Please read the following document containing the Terms and Conditions carefully before using icymobi.com. By using IcyMobi products and service, you explicitly acknowledge that you have read and fully agreed to our terms and conditions.

Copyright

IcyMobi is the copyright holder of all software sold on this site. The copying, redistribution, use or publication of any products and service on icymobi.com without IcyMobi’s permission is illegal and strictly prohibited. You are not allowed to use any parts of our code in whole or part of any other software, products or websites without IcyMobi’s explicit consent in writing.

Product Update

IcyMobi does upgrade regularly to meet new requests from customers. Customers who purchase a product from IcyMobi will get the updated versions for free. Follow our Blog for the updated information. Please NOTE that: Those who use our customization services will have to pay an extra fee when updating customized features. It’s counted as a renewed customization service.

Support

IcyMobi offers Free Lifetime support for all of our paid products and services. Support includes answering questions related to our products, bug/error fixing to make sure our products work well in your site exactly like our demo. Support does not include installing Connector, customizing our product to fit your own needs. Customization request will require fee on a basis of $40/hour. To ask for support or report bugs, please submit a ticket to our Support system. Please kindly understand that tickets that arrive during weekend will be processed when we’re back to office on next Monday (GMT+8, Singapore Time).

Prices and Payment

Customers will pay IcyMobi all fees according to the prices and terms listed on the IcyMobi website. Payment is made annually for each license. Please contact us to get price (view services page) and the suitable package. No consultation fee will be charged.

Cancellation

We offer 30-day money back guarantee for all of our products. You can get a full refund if you are not fully satisfied with our product during 30 days after your purchase. Please submit a ticket with your order information to our ticket system to request refund. You will receive a refund within 14 days since your request is confirmed. All refund requests after 30 days are not accepted. Please remember that we will not refund any fee you paid for installation and customization services.

Changes to these Terms and Conditions

Please note that these Terms and Conditions are subject to change. IcyMobi reserves the right to modify these terms and conditions at any time. Regardless, we will post any terms and conditions changes on this page and, if the changes are significant, we will provide a more prominent notice.

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